• Prompt access to U.S. based, licensed physicians

• Convenience of obtaining medical care at work, home or on-the-go

• Save money by avoiding costly co-pays associated with in-office appointments

• Quality care from physicians who can provide consultations, recommend treatment and write prescriptions when appropriate

• Continuity of care with the ability to send detailed care reports to your primary care physician or another care coordinator

• No denials based on pre-existing conditions - everyone is accepted

• If you're tired of sitting in waiting rooms, or if your schedule is just too hectic, The Doctor on call's telemedicine service is a simple, affordable complement to your everyday healthcare needs. The Doctor on call's telemedicine service allows consumers to get physician care and information when they need it most�now. By linking patients and physicians online or by phone, The Doctor on call makes healthcare services both convenient and cost-effective. From our intuitive scheduling and consultation interface to our autosynchronization with your Electronic Health Records, we've built a healthcare delivery system that's focused on access, affordability and convenience.

The Doctor on call provides access to physicians for the treatment of non-emergent, common conditions involving routine primary care. Specific examples include allergies, throat infections, respiratory infections, gastroenteritis and many other every day ailments. Should a member present a case that requires further examination, the consulting physician may recommend that the patient see a primary care physician.

The Doctor on call connects you and your family with U.S. based, licensed physicians who can evaluate and diagnose minor medical problems. If deemed appropriate by the consulting physician, medication may also be prescribed. Members can connect with a physician from their home, office, hotel room or on the road. Accessing quality care has never been more convenient or affordable.

With physician consultations a mere phone call or mouse-click away, you and your family can enjoy ultimate peace of mind. All The Doctor on call services maintain patient confidentiality and conform to HIPAA guidelines.

Consultations

If you have a medical question that only a doctor can answer, we offer the convenience of on-demand access to physicians for general advice and recommendations regarding a range of routine medical conditions.

Diagnostic consultation

For in-depth consultations, including prescription requests or refills, we offer anytime access to physicians over the phone. All you have to do is schedule an appointment online or by phone. Our user-friendly patient dashboard gives you all the tools you need to schedule an appointment in minutes.

Members are required to complete a comprehensive medical history questionnaire prior to participating in a diagnostic consultation. The questionnaire, similar to the information provided during an initial physician visit, becomes a permanent part of the member's electronic medical record and is available to be updated by the member at any time. Prior to every diagnostic medical consultation, the automated system will ask the member if there are any changes or updates to the medical history on file.

Diagnostic consultation (video)

Live video consultations are the most effective way to diagnose and treat illnesses from a distance. That's why The Doctor on call has made them an integral part of our telemedicine platform. Our platform combines high quality video, advanced audio and secure data transmission to effectively simulate in-person consultations.

Electronic health records

Our Electronic Health Record system is a powerful, HIPAA compliant feature that centralizes and simplifies your healthcare management. Before consulting with a physician, we suggest that our members complete a comprehensive health history profile. The information submitted to each profile is secure and confidential, and is automatically filed as a permanent part of your Electronic Health Record and is available to be updated at any time.

For each and every one of your consultations, the doctor's notes (including diagnosis, treatments and prescriptions) and follow-up discussions will be recorded and saved to our Electronic Health Record online. This record can be shared with your primary care physician, ensuring proper documentation, transferability and continuity of care. Each time you log in, you'll have complete access to detailed records of every physician encounter you've ever had on our site.

Prescription policy

Network Physicians providing medical consultations for members may offer prescriptions* at their discretion for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or doctor.

In the event a physician does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care physicians or other specialists for extended care. The Doctor on call’s network physicians do not issue prescriptions for substances regulated by the DEA, those used for a non-therapeutic purpose and/or those substances which may be harmful (potential for abuse or addiction).

The following list includes some of the common conditions that can be diagnosed by our physicians via phone or email.

• Allergies
• Acne
• Asthma
• Constipation
• Diabetes
• Nausea
• Sore Throat
• Headache
• Cold & Flu
• Pink Eye
• Ear Infection
• Stomach Virus
• Urinary Tract Infection
• Rashes
• Acid Reflux
• Hemorrhoids
• High Blood Pressure
• Sinus Conditions
• Fever
• Vomiting

*There is no Guaranteed that a prescription will be issued on any medical consultation and prescriptions will only be issued if the physician is able to gather the appropriate information to accurately diagnose and treat a given condition. Physicians will refer patients to their primary care physician or appropriate level of care when indicated.

How it Works

• Create your Medical Health Record:�Simply log in to your The Doctor on call account and follow the link to “Telemedicine” or call the toll-free number listed in your materials to request a consultation. You will speak to a care coordinator who will assist you in completing your record. Completing your record online or via phone call is secure and confidential.

• Request a Consultation:�If you need to speak with a doctor, simply log in to your The Doctor on call account and follow the link to “Telemedicine” or call the toll-free number listed in your materials to request a consultation. Our online portal will connect you to a doctor either by phone or email depending on your need. If you have requested a call, a U.S. board-certified and credentialed doctor licensed in your state will call you back within a three hour period, but typically you will receive a call within an hour.

• Review:�The doctor will review your Electronic Health Record and ask any follow up questions about your concerns during the consultation. There is no time limit to the call and it follows the same procedure as a live visit.

• Recommendation:�The doctor may recommend treatment for your medical issue. If a prescription is necessary, the online portal will locate your nearest pharmacy and send the prescription at the end of your call. You may also select to have the prescription sent to your preferred pharmacy.

The Doctor On Call makes it easy with direct email access to board-certified physicians, psychologists, pharmacists, dentists, dieticians, fitness trainers and alternative medicine physicians 24/7. Say goodbye to regular office hours. Ask your questions now and get answers right away.

You would do anything to keep your family healthy, but doctor visits can be time consuming and expensive. Before you commit to a day in the waiting room, why not consult a physician from work or home? Now you can ask our medical professionals anything at any time!

List of commonly addressed topics

Access the experts 24/7

The Doctor On Call understands that a holistic health approach addresses many areas of wellness, including general wellness, physical fitness, diet and mental health. That’s why The Doctor On Call not only provides participants 24/7 email access to the expertise of board-certified physicians, but psychologists, dentists, pharmacists, dieticians and fitness trainers as well. Our team of qualified professionals is equipped to answer your questions on any medical-related topic and to help you attend to all aspects of your health.

Save on doctor visits

With a physician at your fingertips, you can avoid unnecessary doctor visits, cut inflated medical costs and co-pays and make informed decisions about your health care. You might schedule three appointments to visit your doctor, dentist and psychologist in-person, but with The Doctor On Call, you can access advice from professionals in all three fields on the same day. Receive a physician response as soon as 2-4 hours, with it occasionally taking up to 24 hours.

If you have access to the Internet, you have access to physicians who can answer your questions and assist you in making the right health care choices for you and your entire family.

Make informed decisions

New and veteran moms know that sick kids can be stressful, and you want to give them the care they need. What a relief to know that a physician’s advice is only an email away. Once you hear what our experts have to say, you can make informed choices about your next step. When an office visit is unnecessary, we provide additional information for you to consider. You shouldn’t have to put off health questions simply because office visits are inconvenient, expensive or your primary physician is inaccessible. With The Doctor On Call, take greater control of your healthcare and ask the questions you want, whenever you want, because The Doctor On Call medical team is “on call” 24/7.

Upload images/PDFs

Having difficulty explaining the pattern of your spider bite or rash? Has a cut become infected or a mole discolored? Do you have a question regarding your lab results? Medical issues can be difficult to describe. That’s why The Doctor On Call provides the option to upload images or PDFs. To take advantage of this feature, simply attach a picture or PDF alongside your question to receive more accurate medical guidance.

Pinpoint where it hurts

If you don’t have a camera, use the “Where it Hurts” feature to pinpoint the locations of your aches and pains. Whether you are experiencing discomfort on your shoulder, back, feet, elbow or knees, the “Where it Hurts” feature enables greater precision as you describe your medical condition.

Receive a personalized response

ONLINE HEALTH ASSESSMENT

With The Doctor On Call's online health assessment you can identify potential health problems before symptoms appear and take action to prevent them. Use our online health assessment tool to discover your risk level for heart disease, cancer, diabetes and more. To complete the assessment, you will answer questions regarding a variety of lifestyle choices, including general information, tobacco and alcohol use, exercise, diet and chronic disease. The tool will calculate your risk levels for various health problems based on the information you provide and will generate actionable recommendations. You can follow up with a The Doctor On Call physician online 24/7 to expound upon recommendations or to answer any questions.

TIPS TO QUIT SMOKING

We all know that quitting smoking is an important priority, that is why The Doctor On Call provides you with the information and resources to know what you are up against and formulate a game plan. Tackle smoking head-on as you are informed about creating a personal smoking cessation plan, ways to help manage cravings, substitute activities, and withdrawal symptoms. The Doctor On Call not only provides easy access to tips and resources but we also realize that smoking is a physical and mental battle. That is why we offer you the opportunity to get the support that you need by interacting online with a physician and a psychologist.

3-D VIDEO LIBRARY

Ever wonder what's going on under your skin? The human body is incredibly complex and all too often a verbal or written explanation of your medical condition isn't enough. Learn more about your medical conditions or concerns with The Doctor On Call's 3-D video library. Access 250+ medical topics any time for an in-depth look at how your body works. Once you select a topic, The Doctor On Call will take you through a 3-D tour of the body.

Now's your chance to truly understand hearing loss, how your heart works or even the anatomy of your spine. If you've ever wanted to know more about your acne, asthma or bronchitis, you finally can. Check out features on blood pressure, LASIK eye surgery, migraines, pneumonia, skin cancer, strokes and much more! Our certified experts respond directly to your questions about your health issues. They provide information and recommendations tailored specifically to your needs. And you always have the option to continue the conversation with follow-up questions. Plus, all services are unlimited, confidential and cover the entire immediate family.

How it works

Simply sign into the Members Area and follow the “Online physicians” links. After logging in, you can create your personal medical profile. Save your profile and begin corresponding with our online medical professionals right away! In most cases, your personalized physician response will come as soon as 2-4 hours, but in some cases it will take up to 24 hours.

It really is that simple. Log on and ask a question. Log back on later to read the response. You can even review the answers to your previous questions. You ask the question, go about your business and then read your answer when it is convenient for you.

Wouldn't it be great to just pick up the phone and talk to a nurse when you have a health concern? With The Doctor On Call, now you can do just that! If you have an urgent (non-emergency) medical situation and need professional advice, call the nurse assistance line toll-free 24 hours a day, 7 days a week. A registered nurse will talk with you about your symptoms and recommend an appropriate course of action.

The Nurse Hotline handles after-hour medical calls for hospitals and physicians throughout the world, and now you have access to the same medical guidance. For every nurse advice call, The Nurse Hotline uses trusted medical information that has been relied upon by over 10 million people over the last decade. The guidelines are written and endorsed by the foremost professionals in the health services field.

After speaking with you about your symptoms, the nurse may recommend:

• Self-treatment at home (with guidance)

• Immediate or scheduled visits to your physician's office

• Urgent or emergency treatment

How it works

Call the toll-free number listed within your membership materials. Please provide the registered nurse with your name, group number and membership number.

You brush your teeth, floss daily and visit the dentist at least twice a year. As far as you’re concerned, your oral health is under control. But there’s more to oral health than protecting those pearly whites, and your habits may put you at risk for tooth decay, gingivitis and other more serious diseases.

Now is your chance to learn more, take control and save with MySmileGuide. Create your own personal oral health record, track the oral health of your family and get more from your dental checkup visits with this easy-to-maneuver tool. All of your information is securely stored in one location for your convenience. Our insightful articles and helpful tips will educate and assist you and your family in all aspects of your oral health from brushing to braces, dentures and beyond.

MySmileGuide Interactive Features

Questionnaires

Our age and gender specific questionnaires will help you identify habits and other factors that may put you at risk for oral and general health problems. Consider how diet, nutrition, common medications and lifestyle choices impact your oral health. Take our dental visit checklist with you next time you schedule an appointment. When you enter your dentist’s findings into your personal health record, it will generate additional advice based on your dentist’s examination.

Reports

Each questionnaire generates a detailed report with advice and related resources based on your answers and the findings of your dentist. Take an active role in your health when you read up on your current conditions and potential risks.

Alerts

MySmileGuide helps you track your oral health and the oral health of your family with email reminders based on your level of risk. When you complete questionnaires and add data to your record, our software generates reports and schedules follow-up. With your busy life, it’s easy to let problems go untreated. Our reminder system will encourage you to stay on top of your oral health.

• High in three months

• Moderate in six months

• Low in twelve months

You will also receive reminders for routine dental visits and MySmileGuide follow-up assessments.

Educational Resources

Get the basics on braces, cavities, retainers and more with MySmileGuide’s educational resources. Based on your personal data, MySmileGuide offers resources targeted to you and your family. These topics will address current risks and offer preventative advice based on your age and gender. Teen and pre-teen years can present a challenge for any parent, but their teeth shouldn't be a source of tension. Our targeted articles will help you tackle oral piercings, fluoride treatment, teeth whitening and simple tactics for maintaining their oral health.

Cut Your Costs

Cut out unnecessary oral healthcare costs simply by staying informed. An educated consumer is more likely to practice good oral hygiene habits and identify potential problems early on. Since your personal record tracks your oral health history, you will be able to identify changes in your risks as they occur.

Protect Your Overall Health

Did you know that poor oral health is linked to common chronic health concerns such as bleeding gums, dental bone loss and bad breath? Research has found that poor oral health can contribute to diabetes, cardiovascular disease, decreased immunity and pneumonia. For these reasons, you need to know where you and your family may be at risk. MySmileGuide will not only help you assess current risks, it will also help you monitor your family’s risks as they change over time.

Services Include

• A secure web health tool

• A guide to reduce your health care costs

• Alerts when it is time for you, and each family member registered with MySmileGuide, to see your dentist

• A guide to understand your dental visits better and know what questions to ask

• A guide on how to protect your child’s oral health and dental development as they grow

• A guide showing you how to reduce food costs and eat healthier

• A guide on how to live a healthier life

• Email alerts to notify you to return for reassessment

• Email alerts for timely preventive dental visits

• A dental visit checklist to record and provide health guidance from dental visits

• “Dental Terms,” a library of definitions and pictures common to dental care

How it works

Sign into the Members Area and follow the links to the “MySmileGuide” to begin.

The Health Information Library provides you access to a comprehensive library of more than 1,000 health-related topics. This inclusive library is available to you over the phone, and additional resources are accessible through our Web portal. Each topic is reviewed by medical authorities on a regular basis to ensure the most accurate and up-to-date information possible is available.

Available categories

• Allergies and Immune System
• Blood
• Bones, Muscles and Joints
• Brain and Nervous System
• Cancer
• Children
• Diabetes
• Diet and Exercise
• Digestive System
• Ear, Nose and Throat
• Eyes
• Foot Problems
• Genes and Heredity
• General Health
• Heart and Blood Vessels
• Hormones
• Infectious Disease
• Injuries
• Medicines
• Men’s Health
• Mental and Behavioral Health
• Mouth and Teeth
• Pain Management
• Physical and Sports Medicine
• Pregnancy
• Preventive Health
• Respiratory and Lung Problems
• Sexual and Reproductive Health
• Skin
• Sleep Disorders
• Social and Family
• Surgery
• Tests and Diagnostic Procedures
• Urinary Problems
• Women’s Health

Online health topics from the National Institutes of Health are available via our web portal.

How it works

To access the audio topics over the telephone, simply call the toll - free number listed within your membership materials and select the prompt for the Nurse Hotline. Please make sure to provide the Registered Nurse with your name, group number and membership number. The hotline is available 24 hours a day, 7 day a week. The nurse can look up a topic number for you and connect you to the audio recording of that topic in English or Spanish. The nurse can then answer any follow-up questions that you may have.

To view health topics online, sign into the Members Area and follow the “Health information library” links. Any online or audio health information is meant to be used for general informational purposes only. If you are experiencing an emergency, call 911 immediately. If you are experiencing symptoms or if you are unsure whether to see your doctor, you can always speak with our registered nurses first. They are standing by 24 hours a day to answer any health questions.

The Online Fitness Center is a web-based weight-loss system for women and men. Created in 1999 by internationally-known author and fitness expert David Greenwalt, this dynamic program has been refined daily ever since.

The Online Fitness Center program has worked for executives, factory workers, elite athletes, CEOs, doctors, lawyers, office workers, nurses, trades people, military personnel, fitness models, personal trainers, vegetarians and seniors from all industry sectors. From those who know what they should be doing but don’t apply the knowledge, to top performers and executives on the lookout to continually up their game.

“Whether your body is border-line sexy or flat-out flabby, my proven, evidence-based Online Fitness Center program will help you lose body fat, tone and tighten your soft spots and increase your daily energy--Guaranteedd.” - David Greenwalt

As a member of The Doctor On Call, you have access to one of the most comprehensive online weight loss, weight control and body transformation programs ever developed at no additional cost. Every possible tool was created to give you the knowledge and support necessary for success.

To access the Online Fitness Center program, simply sign into the Members Area and follow the “Online fitness & nutrition” links, then enter your desired email address to login and create your own personal profile.

The Online Fitness Center program focuses on:

• Dispelling myths, increasing knowledge and ensuring that you only learn weight control one more time, the last time

• Creating an online environment to truly move you beyond diet, so each of you can experience the true journey of transformation

• Weight loss, weight control and every degree of body transformationIncreasing and rebuilding a damaged metabolism

• Controlling hunger and reducing cravingsImproving energy, vigor and vitality

• Increasing mental sharpness, focus and concentration

• Personal attention with direct interaction with Certified Wellness Coach David Greenwalt

Amp Up Weight Loss!

Through the manage weight portal, you will find A-ccountability, M-otivation and P-ersonal support (AMP). Not only will we help you track your weight and exercise, we'll be educating you about the real secrets of healthy eating so you can get to a healthy weight and live there for life! The manage weight portal includes everything from getting a healthy text message sent to your cell phone every day to being able to enlist the support of friends as you use the program and lose the fat!

“How many calories should I eat to lose 10 pounds in four weeks?” “Is it a reasonable goal to lose 20 pounds in six weeks if I want to exercise 60 minutes a week?” When you set your weight-loss goal using the manage weight portal you'll have the answer to these and other important questions in only a few minutes. And if you ever have a question about nutrition or exercise, you'll have private-messaging access to a real Leanness Lifestyle coach with your questions answered in one business day or less!

Incredible Value

The Online Fitness Center program, with the support of David Greenwalt's amazing Leanness Lifestyle program, is about so much more than teaching you the basics of “calories in and calories out”. As a The Doctor On Call member, you'll finally be able to make a healthy lifestyle one you can call your own one you can not only live with, but look forward to, each day with newfound energy, improved muscle tone, control over your body and weight and improved health. And when you start getting approving glances from complete strangers, and your friends compliment you on your new look, you're going to feel absolutely terrific about yourself.

The Leanness Lifestyle

The basis of the Online Fitness Center program is an authoritative book called The Leanness Lifestyle. The Leanness Lifestyle is one of the most comprehensive weight-loss and body-transformation books ever written. David Greenwalt, a world-renowned fitness expert with over 30 years of body-transformation coaching experience wrote The Leanness Lifestyle. It is currently in its fourth edition.

No stone is left unturned. It's over 460 pages and jam-packed with every conceivable nugget of useful information to ensure no man or woman is left in the dark ever again, wondering why they are stuck or how to keep progressing toward their ultimate capabilities. As a member, you are able to download the entire book and print it or read it right from your computer.

The Leanness Lifestyle Audio Companion

Over seven professional, studio-recorded hours of David Greenwalt discussing the do's & don’ts, strategies, tips and even booby traps for anyone desiring a new body. The Audio Companion includes topics like self-talk and others that aren't covered in The Leanness Lifestyle book. And let's face it, some people simply learn better by listening than by reading.

You can listen to any of the eight audio recordings that encompass the Audio Companion right at your computer or you can download the MP3 version and listen to them anywhere you want. In all, over seven hours on eight different recordings are available.

The Muscle Professor

With the Muscle Professor tool, you'll never have to guess what exercises to do, how much weight to use or how many reps to do. You can choose from more than a dozen pre-made weight-training workouts designed to trim, tone and continuously add new muscle while stripping away unwanted fat. The Muscle Professor takes all the guess work out of strength training, giving you a safe and progressive workout time after time.

The Nutrition Professor

The Nutrition Professor is an incredibly powerful Online Fitness Center tool for meal planning. As a The Doctor On Call member, you have immediate access to a printable nutrition quick-start guide to help you begin improving your breakfast, lunch, dinner and snacks without delay. The Nutrition Professor makes getting started with food logging and meal planning so much easier! It takes all the guesswork out of managing meals too. Simply click your way to better nutrition and let the Nutrition Professor do all the heavy work.

You don’t have to leave your health and desire for a better body and improved fitness to chance. You save time, stop guessing and know how easy meal planning is when you have the right tools. Unlike any other program, you can not only log your food and create entire meal plans with the Nutrition Professor but you can ask a Leanness Lifestyle Coach to review your meals once you've entered them. Your coach will review your meals and provide feedback and guidance about how to refine them for maximum weight loss and performance.

What are your eating behaviors? How do you manage stress? Are you at risk for cancer, diabetes or stroke? Are you addicted to your work? With over 40 additional lifestyle, work style, behavioral health, and disease-specific assessments, Online Health Manager helps you evaluate all the areas that make up your life. Complete as many questionnaires as you want at your own pace. Online Health Manager will automatically store your results for easy reference.

Each assessment generates a personal report with recommendations. These recommendations are practical steps you can take to improve your health and your lower your risk right now. All assessments use the most up-to-date medical standards and are administered securely and confidentially to protect your privacy.

Choose from these available assessments and more:

• Cancer prevention grade

• General health

• Preventive care

• Breast cancer risk

• Diabetes risk

• Heart disease risk

• Prostate cancer risk

• Career burnout

• Eating behavior

• Fitness quotient

• Stress management

• Emotional health

• Work addiction

• Depression